Our Statement on the Coronavirus (COVID19)

  • Posted on: Mar 25 2020
  • By:

Dear Patients,

We are closely monitoring the latest news, guidance, and regulations surrounding the COVID-19 (Coronavirus) pandemic. As healthcare providers, we believe medical dermatology is part of the essential services still available to our communities. We also understand the critical importance of slowing the spread of COVID-19. We fully support the shelter-in-place ordinance and social distancing. 

Telehealth Appointments Available

We believe in-person treatment is the highest quality care; however, we are offering telehealth appointments in this current environment. Providers and patients alike are concerned about the spread of COVID-19, so we are happy to provide this option to protect everyone’s health.

Prior to your telehealth visit, a staff member will call to assist you with your visit. Using live video, your provider will be able to see in real time the concerns you have with your skin. Your provider will address your issues and assess whether or not it’s essential for you to visit the clinic in-person. If it is not essential, your provider can send any medication you might need to your pharmacy electronically. To make a telehealth appointment, please call (650) 962-4600 or click on Book an Appointment.

Telehealth services coverage varies by insurer, but most provide some level of coverage. Many insurers have expanded coverage during the COVID-19 Pandemic. When you book your appointment, any relevant copay will be collected. If you have questions about your coverage, please feel free to ask when scheduling your appointment or check with your insurance carrier.

Clinic Visits

We are available for essential services that can’t be delivered via telehealth. Clinic hours may deviate from our normal hours. Please reach out for an appointment or with your questions and concerns. While someone may not always be immediately available, please leave a message, as we are checking all messages and will respond to you in a timely fashion. We are available by phone at (650) 962-4600 and through the Book an Appointment link.

Helping our patients stay healthy and safe is our top priority. We have implemented the following practices at The Menkes Clinic and across all Golden State Dermatology locations in our network:

  • We make every effort to meet or exceed all CDC standards for cleaning and minimizing exposure risk.
  • We ask that only the patient being treated enter the clinic to limit unnecessary interaction.
  • Patients are being escorted directly to exam rooms whenever possible to minimize time together in a waiting room.
  • Waiting room seating has been reduced and the seating rearranged for social distancing.
  • We ask any patient experiencing symptoms, or who has traveled out of the country within the last three weeks, to reschedule.
  • We instruct any team member experiencing any symptoms of illness to stay home.
  • Our physicians are available to discuss a patient’s current dermatologic condition and provide advice on whether the need to come to the clinic is urgent, or if it would be better to wait and practice social distancing.

Our vigilance now is more important than ever. We look forward to working together to ensure that those who need care receive it in the safest environment possible.
We hope that each of you will stay safe & healthy.

—The Providers and Staff of The Menkes Clinic (A Golden State Dermatology Affiliate)

Posted in: News


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